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Our quality management system is certified to ISO 9001:2015 by the Rwanda Standards Board. The policy, the objectives we are measured against and the licence itself are published here in full.
ADFinance Rwanda Ltd is committed to providing secure, reliable and high-quality IT, digital financial, core banking and Enterprise Resource Planning (ERP) solutions. We continually review and improve our processes in line with our business objectives and strategic direction, to maximise the effectiveness of our Quality Management System (QMS).
The principal elements of our policy
This policy is the framework for setting and reviewing our quality objectives. It is communicated, understood, implemented and maintained throughout the organisation, and made available to relevant interested parties.
Approved by
MUGABONAKE Olivier
Chief Executive Officer
These objectives put the policy into practice. They are monitored and reviewed so the quality management system, and our customers' satisfaction, keep improving.
90%
Achieve and maintain an overall customer satisfaction score of 90% by 31 December 2026.
99%
Maintain a system availability rate of 99% across all delivered systems by 31 December 2026.
100%
Complete 100% of planned internal audits, management review actions and corrective actions by December 2026, continually improving the Quality Management System.
The PDFs are the documents of record, as signed and issued.